3 years ago
game crashes on Parallels
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.98.158.1020 What e...
@stanley4death Are you running anything alongside Sims 4 aside from the EA App? Do you have any utilities installed, for example Razer software, that might be running without your having opened it? I ask because the type of crash in your dxdiag (thanks for posting it, by the way) is often associated with a separate app interfering with Sims 4. So the first step here would be to close anything else that doesn't absolutely need to be running.
If that doesn't help, please try playing in a clean boot. I'm not sure exactly how Parallels boots up Windows, but if you disable all non-Windows-related services and then do the equivalent of restarting, that should amount to the same thing.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot again.
While testing, please don't add back any mods or custom content, at least not until the game is stable again.