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KimberlyLeeAnna Do you still need help? If so, please let me know whether the crashing is limited to one save, or one household within that save, or happens even with a new save with fresh sims (not from your library or the Gallery).
If a new save is affected, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.