bluetexasbonnie Random crashing is common on newer high-end Intel processors like yours, but your dxdiag also lists a couple other problems that may not be related to that known issue. One type of crash you're seeing is a timeout of the graphics driver, which could definitely take Sims 4 down with it. So please do a clean uninstall and reinstall of the driver, as described here:
And if you've overclocked your GPU, revert to stock speeds. A factory overclock is fine; I'm talking about changes you've made yourself, either manually or with an overclocking tool.
Please also look for a BIOS update for your motherboard, which fixes some of the crashes on this classs of CPU. Your current version is 1601. Google "[board model] drivers" and look for the Asus support page for your board. If you don't know what model you have, it should be printed on the board itself, among other locations.
Community Manager
