Game crashes when leaving Cas
I recently just updated my game and every time I try to leave cas, ther game just freezes and then exits the app. I'm not sure what to do or how to fix it. Ive tried repairing my game but nothing has worked :(
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1 Reply
kaydiamundz Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
