Game crashes when loading a household or place house in lot from new save

@SEA7772  Just to clarify, did the new save crash, or was the new save fine but the old one crashed once you copied it to the new folder?  If the latter, how large is the save file itself?  You can see the file size if you view the saves folder in detail mode.

Your dxdiag shows a number of somewhat generic Windows errors, so please run a couple of basic checks on your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also increase your computer's page file size.  When a computer runs out of RAM, it can temporarily store data in the page file, swapping it out when an application needs to use that data right away.  Because your laptop only has 4 GB RAM installed, the page file is used a lot, so much that it's almost full too, but you can manually increase its size.  Use option one, steps 1-6, in this guide:

https://www.tenforums.com/tutorials/77692-manage-virtual-memory-pagefile-windows-10-a.html

Please set the initial size to 12000 and the maximum size to 12288, save the change, and restart your computer, then try to play again.