Game crashes when loading family
Hello,
I have the same problems and I did what you said.
But the problems aren't solved 🙁
Still can't load my family. Everytime I click the house it's loading and then force closed.
Do you...
Forum Discussion
I can't send the save here.
I put it in my drive
https://drive.google.com/file/d/1GRuExxtPeTKiWgSjJRr2_4VY-QOSVQ_G/view?usp=sharing
@pisco4869 Thanks. Will test tonight.
EDIT: Can't find a family called Akai in that save. The only played family has no issues loading (in Evergreen Harbour)
- @pisco4869 Don't know.
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
You only have issues with this save ? You said you had troubles with two families. Which is the other ? Here is it.
And the second save with trouble : https://drive.google.com/file/d/1jDnYryqKPychk6K_aw-Q72P6rbgSOBUC/view?usp=sharing
- @pisco4869 Might be a RAM issue as you only have 4 GB. Are you running the legacy edition ?
Do you have any lastcrash.txt files ? I don't understand about Legacy Edition.
The one download this game wasn't me so I don't know anything about the edition, sorry.
Yes I have lastcrash things
- @pisco4869 The legacy edition is the 32 bit version of the game that's made for people with only 32 bit windows (or 4 GB of RAM only).
Here's some more info on that: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Questions-regarding-drop-of-32-bit-OS-Support/m-p/7681382#M136761
Could you upload the lastCrash files you get ?
If you have multiple it's easiest if you create a rar file and upload that. Here is it :
- @pisco4869 Looks like they're all the same but they are all from May.
If you delete all those and load your family again, do you get a new file ? I did delete all (I move it to desktop) and got the new "TS4" folder.
But still can't load my family, stuck at household load
@pisco4869 Do you get new crash logs is what I mean ? Would be good to have one for the newest patch.
@pisco4869 Hm, interesting. So it doesn't create crash files anymore despite the game still crashing
Can you try the following
- Open the game in Windowed Mode: https://sims4.crinrict.com/eng/2014/02/start-game-in-windowed-mode/
- Open the task manager by pressing ctl-alt-delete and then choose task manager and make sure it's on the process tab
- Place the windows next to each other so you can see both
- Load the family you have issues with
- In the task manager, check how much RAM the game uses
forced-closed again
- @pisco4869 I see you're c drive is rather full. I'm guessing that's a main issue here. Windows also wants to update and fails
The game itself is also not updated. Seems you're still at 1.63 while we're currently at 1.75
I would suggest making room on your c drive.
Do you have your documents folder and your game on c or d ? - @pisco4869 Did you have any luck updating your game ?
