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WhiteLotussX's avatar
WhiteLotussX
8 years ago

I haven't checked my game yet without CC, but if the crash persists I'll look into this.

Do you have any idea how I could find out what the crash logs say? Or provide them somewhere where they can be checked?

crinrict's avatar
crinrict
Hero+
8 years ago

I think only the devs and QA can look into that.

No one around today though but I I'll tag @SimGuruNick to see if he can give us any indication what your crashes could be.

  • SimGuruNick's avatar
    SimGuruNick
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    @WhiteLotussX Looking at your lastCrash info, I am very familiar with this crash, it's one of the top crashes experienced by players on 64-bit PC. Our devs are working on it, but QA has never reproduced it, so your DxDiag could prove to be extremely useful. Thank you so much for that, along with all the info, it's incredibly appreciated! 🙂 

    How often would you say it occurs for you, after saving and using the "Quit to Desktop" button, as you said? Do you only see it after playing a particular save, or does this occur after playing any save and/or household? 

    Also, could you potentially share your Options.ini file (available in the TS4 folder in Documents) with me? It'll allow me to replicate some of your settings, to hopefully allow me to reproduce it.

    Thanks again for all the help! 

    • SimGuruNick's avatar
      SimGuruNick
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      8 years ago

      Oh, I can also confirm that this crash is not CC-related, I've seen many logs of it happening for users with 0 mods/CC. 

    • WhiteLotussX's avatar
      WhiteLotussX
      8 years ago

      @SimGuruNick Thank you for your reply. It is good to know that I'm not the only one experiencing this. 

      I noticed the game crashing after quitting several saves, not only a specific one. Yesterday the game crashed once, after which I posted it on this forum. On Saturday, I also had one crash. I don't have much time to play during weekdays, so I don't know if there is a patern on when it crashes. 

      I'll share the options.ini file with you when I get home.

    • WhiteLotussX's avatar
      WhiteLotussX
      8 years ago

      I couldn't upload the Options.ini file. It says it has an unsupported extension type, so I copied the contents of the file and put them in a standard text file.

      I hope this works too 🙂

      • SimGuruNick's avatar
        SimGuruNick
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        8 years ago

        That absolutely works, thanks again so much!

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