Game crashes when quiting game
Hi there,
I have noticed that lately my game crashes when I quit. It does not happen all the time, and always after I've saved and pressed the 'quit to desktop' button in the menu.
I didn't lose...
Forum Discussion
SimGuruNick
EA Staff (Retired)
EA Staff (Retired)@WhiteLotussX Looking at your lastCrash info, I am very familiar with this crash, it's one of the top crashes experienced by players on 64-bit PC. Our devs are working on it, but QA has never reproduced it, so your DxDiag could prove to be extremely useful. Thank you so much for that, along with all the info, it's incredibly appreciated! 🙂
How often would you say it occurs for you, after saving and using the "Quit to Desktop" button, as you said? Do you only see it after playing a particular save, or does this occur after playing any save and/or household?
Also, could you potentially share your Options.ini file (available in the TS4 folder in Documents) with me? It'll allow me to replicate some of your settings, to hopefully allow me to reproduce it.
Thanks again for all the help!
I couldn't upload the Options.ini file. It says it has an unsupported extension type, so I copied the contents of the file and put them in a standard text file.
I hope this works too 🙂
- SimGuruNick
That absolutely works, thanks again so much!
- SimGuruNick
Can you run me through the exact keys you press when you quit your game, and experience this crash?
Like do you click on the red X in the upper-right corner of your screen and select the Save and Exit button? Or Exit button? Or do you use the Esc key to bring up the menu, instead of clicking the X in the corner?
Any clues you have may be useful, thanks again so much for the help!
I always use the escape key to bring up the menu.
Most of the times I use the save and exit button, but I've also used the exit button and experienced the crash after the game closed. If I encounter the crash again, I'll provide you with the exact information.
I've just noticed a similar crash.
Somehow my escape key didn't work in game, so I clicked the menu button in the top right corner, saved my game, and then quit without saving to the desktop.
When I try to include the crash report, it won't let me submit the post for some reason.
I've uploaded it to a webdrive, it can be accessed with the following link:
https://1drv.ms/t/s!Ap_1AdX0iTvthr5Qr7ualQRGrbR8igI haven't changed any options since the last crash. The only difference is that I now have the parenthood gamepack installed.
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