@puzzlezaddictHow do I know that the DISM.exe /Online /Cleanup-image /Restorehealth has reached 100% ? Because nothing comes up for me and no errors appear.
I've waited about 2 hours and then tried the sfc /scannow and it tells me "Beginning system scan. This process will take some time.There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again."
So I restarted, tried it again and the same thing came up - so confused, I suck at this whole IT thing lol.
Thank you for helping!! I really appreciate it.
@deelilaa DISM should start right away, or close enough, and let you know when it goes to completion or if it errors out. If you've restarted your computer a couple times—a real restart, not just closing the laptop lid and opening it again—sfc should be able to at least start. But try rebooting a couple more times, just to see whether it makes a difference.
If you get the same error, I'd like to see a screenshot, just in case there's an error code or anything else that might be relevant. So please take one and attach it to a post.
Please also let me know your Windows version. There are several ways to find it, but the simplest is to click on the Windows icon in the lower left corner, select Settings, then System, then About (at the bottom of the list). Please take a screenshot of the information under "Windows specifications; I don't need to see the other info on that page.
To take a screenshot, hit Windows key-shift-S and drag your cursor over the section of screen you want to capture. Then open Paint or another image-editing app and crtl-V to paste.
Finally, open Settings > Update & Security, and see whether there are any update errors listed.
So I did everything, then tried to run the game.... and it just crashed again when I tried to load the household, but no error message or pop-ups this time.
All screenshots and new DxDiag attached.
As far as I can see, my windows is up to date (the latest update was done 2 days ago).
@deelilaa This dxdiag does have all the relevant info. It lists a couple of errors related to the driver for your graphics card, or at least one of them. Acer doesn't offer a newer Nvidia driver, but Nvidia does:
https://www.nvidia.com/Download/driverResults.aspx/164740/en-us
Install it, restart your computer, and see how Sims 4 runs.
Given the other errors in the dxdiag, it's also a good idea to test the RAM. The most thorough scan is MemTest86, although you'd need a USB stick you don't mind erasing to run it. The download and directions on running it are here:
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you don't have a spare USB stick, you can use the built-in Windows test, although it's not as reliable. This works in Windows 10 as well:
https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)
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