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deelilaa's avatar
deelilaa
5 years ago

Game crashing and Exception Breakpoint Error ? Please Help.

For several weeks now my game has been crashing after 1 hour or so of gameplay and now I keep getting the Exception Breakpoint Error when I try to load a game.  Both my origin app and game are fully...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@deelilaa  This dxdiag does have all the relevant info.  It lists a couple of errors related to the driver for your graphics card, or at least one of them.  Acer doesn't offer a newer Nvidia driver, but Nvidia does:

https://www.nvidia.com/Download/driverResults.aspx/164740/en-us

Install it, restart your computer, and see how Sims 4 runs.

Given the other errors in the dxdiag, it's also a good idea to test the RAM.  The most thorough scan is MemTest86, although you'd need a USB stick you don't mind erasing to run it.  The download and directions on running it are here:

https://www.memtest86.com/index.html

https://www.overclockersclub.com/guides/memtest86_memory_guide/

If you don't have a spare USB stick, you can use the built-in Windows test, although it's not as reliable.  This works in Windows 10 as well:

https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)

deelilaa's avatar
deelilaa
5 years ago
@puzzlezaddict I downloaded nvidia, restarted and ran the test through windows (no errors) and the game is still crashing... ☹️
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @deelilaa  So MemTest86 reported no errors?  Please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer before playing.  If you get another crash, please run a second dxdiag, so I can see whether the errors have changed or there are any interesting new ones.

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