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@deelilaa This dxdiag does have all the relevant info. It lists a couple of errors related to the driver for your graphics card, or at least one of them. Acer doesn't offer a newer Nvidia driver, but Nvidia does:
https://www.nvidia.com/Download/driverResults.aspx/164740/en-us
Install it, restart your computer, and see how Sims 4 runs.
Given the other errors in the dxdiag, it's also a good idea to test the RAM. The most thorough scan is MemTest86, although you'd need a USB stick you don't mind erasing to run it. The download and directions on running it are here:
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you don't have a spare USB stick, you can use the built-in Windows test, although it's not as reliable. This works in Windows 10 as well:
https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)
- puzzlezaddict5 years agoHero+
@deelilaa So MemTest86 reported no errors? Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer before playing. If you get another crash, please run a second dxdiag, so I can see whether the errors have changed or there are any interesting new ones.
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