game crashing constantly
i have been playing the sims 4 on my current laptop for years 6 to be exact but ever since the last mini update it is crashing anytime i load up the game i have tried EVERYTHING any online form has said to try and do but to no avail....i have no mods or cc currently in my game and i actually uninstalled most of my dlc to see if that would work and it didn't....I miss my game i have spent so much money on it for it to just not work suddenly..i have attached my DxDiag if anyone understands that stuff could help me figure out the root of the problem I would be so grateful
@belalou222 Have you artificially limited the size of your computer's page file? If you don't know what that is, you probably haven't, but perhaps someone else did or the computer was initially configured that way. At any rate, try increasing it. Here's a good guide:
https://www.tomshardware.com/news/how-to-manage-virtual-memory-pagefile-windows-10,36929.html
Set the minimum and maximum values to 8000 and 8192, respectively. Then restart your computer and try to play.
If this doesn't help, please provide a crash dump from Sims 4. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
