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oliverpoliver04's avatar
oliverpoliver04
Rising Newcomer
3 days ago

Game crashing in shorter time each launch

Im trying to play the game for the first time in a while and it was fine for the first 30ish minutes, then just crashed, but there were no error codes or pop-ups, the app just closed. Relaunched the game and the exact same thing happened within roughly 20-15 minutes, and now its crashing within 4-5 minutes each time, still no error code. I dont have any mods, I've repaired the game, Ive checked my Directx is correct, and done basically everything I can think of other than uninstalling the whole game

This is what shows when I check the "perfmon /rel" thing:

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.127.41.1030
Application Timestamp:    6a750e63
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.127.41.1030
Fault Module Timestamp:    6a750e63
Exception Code:    c0000005
Exception Offset:    0000000000d91594
OS Version:    10.0.26200.2.0.0.768.101
Locale ID:    2057
Additional Information 1:    098b
Additional Information 2:    098b8f38b98103373fa7b282674bc032
Additional Information 3:    cf0d
Additional Information 4:    cf0d6dd4c221e3dd61a379e3edb5600e

Extra information about the problem
Bucket ID:    778ffedfea7273b2a58d1f5fa3b7b061 (1552931942141767777)

 

Any help would be great!

crashing
ea app
never cc or mods

2 Replies

  • FrostKitty38's avatar
    FrostKitty38
    New Traveler
    3 days ago

    Crashes on me to. When I launch it, all i **bleep** get a blank white screen for **bleep** sakes. -_-;

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    oliverpoliver04​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet, either manually or from the Gallery; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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