sims 4 keeps crashing my laptop and causing it to shut off unexpectedly but other games work fine so i dont think its a issue with my pc i have a Dell G16 7620 with a
12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz) processer
16 gb ram
and Nvidia Geforce RTX 3050 Ti gpu
ive tried everything i can think of and no luck
Help
JimmiAlanXCIX What exact hardware test did you run? It may or may not be reliable and may or may not test everything. I'm not saying you definitely have a hardware issue, only that this would also be useful info.
Since your newer dxdiag did have one crash of a component of the graphics driver, try doing a clean uninstall and reinstall of both drivers, as described here:
Use the drivers Dell provides for your laptop, the Intel UHD/Xe and Nvidia drivers dated November 2025 and February 2026, respectively:
https://www.dell.com/support/product-details/en-us/product/g-series-16-7620-laptop/drivers
The Nvidia driver doesn't list compatibility with a 3050 ti, but it'll be fine since it supports a 3050.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
i ran the the advanced hardware test under the one time boot menu under the diagnostics tab
and i will do that as soon as possible and check back with you!
