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jazzshoes2908's avatar
jazzshoes2908
Rising Novice
2 days ago

Game crashing randomly during gameplay

My game loads with no issue, I start up my save with no issue, but after a short while it crashes with no error message. I can then just start up the game again and the same might happen after a while. I can't see any pattern to when it crashes. I haven't tested it in a new save because usually having more than one save makes my laptop extremely laggy.

I used the EA Error Reporter too, not sure if you need it but this is my Report ID: 60cf0b96-04fb-424c-8013-cd096836e303.

I've attached the DxDiag text file.

crashing

2 Replies

  • jazzshoes2908's avatar
    jazzshoes2908
    Rising Novice
    13 hours ago

    Thanks for the reply.

    I actually completely reset my laptop the other day due to constant crashing with an error code for memory management, so I forgot to mention but my current save file in Sims 4 is brand new already. I also thought I had downloaded all the latest versions of drivers before I reset my laptop, using the Intel app on my laptop to scan for updates. I'll try downloading that specific one manually though and see if it helps. Thanks again

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 hours ago

    jazzshoes2908​  Thanks for the dxdiag.  Please update your graphics driver, which is from 2022.  You can use the newest driver Intel offers for your processor and graphics chip, the 11th-14th gen graphics driver here, dated March 18:

    https://www.intel.com/content/www/us/en/products/sku/226266/intel-core-i51235u-processor-12m-cache-up-to-4-40-ghz-with-ipu/downloads.html

    As for trying a new save, please do that now.  There's no reason the game should get laggy when you have multiple saves because only one can be loaded at a time.  The only possible exception I can think of is if you load multiple saves in one play session, so don't do that.

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