Here is what I originally posted if it helps (I shortened it a little bit):
Hello, I am writing here because I am at a loss of what to do now, with my constant crashing.
I have gotten a new laptop, it's very good and I've had no issues with anything but the sims 4. My current issue with this game is constant, random crashes.
The crashes always generate the same crash report in event viewer where it cites that the crash is a memory access violation (0xc0000005) and the faulting module (or whatever it is called, sorry I'm translating since my system is in my native language) is python37_x64.dll.
When do the crashes occur:
In main menu (idling); during loading; shortly after loading; a few minutes into gameplay; sometimes I'm able to play for a few hours before it crashes
What have I tried to do to troubleshoot:
1. I have tried adding my graphics card to the list (it didn't recognize it) - still crashing
2. Removed all mods and cleared cache - crashes on new, clean save
3. Deleted the EA-Sims folder entirely and let the game generate a new one - still crashing
4. Lowered my settings + playing in windowed borderless - still crashing
5. Tried both Dx11 and Dx9 - Dx11 lets me play longer, Dx9 crashes without even generating a crash report and cites ntdll.dll as the faulting module.
6. Updated/reinstalled all my drivers to make sure they were up to date and functional (this is what you suggested me to do just now, but I've already done it)
7. I saw some other forum threads mentioning that my cpu could be overclocking automatically, so I checked BIOS and made sure I have none of these settings - I do not. I have tried setting up a power plan limiting the natural intel turbo boost - still crashing. Also my BIOS and chipset drivers are all the newest version possible.
8. Used process lasso to set my cpu affinity and priority to:
Cores: 0,1,2,3,4,5 (normal priority) - could play for a few hours, then crashed, afterwards crashed everytime I turned the game on until I restarted laptop.
Cores: 0,1,2,3,4,5 (high priority) - same result
Cores: 0,1,2,3, (high priority) - same result
Cores: 0,2,4,6 (high priority) - same result
9. Reinstalled the entire game and used all the settings above (I also repaired it right at the start I forgot to mention that) - still crashing
It sometimes works for an hour or two, then crashes once and then keeps crashing until I restart my laptop and sometimes even the restart won't work.
Sometimes it just crashes when I turn it on and I cannot get it to work at all.
