Forum Discussion

BLynnH11's avatar
BLynnH11
Seasoned Novice
3 days ago

GAME CRASHING

I've been playing fine with zero issues for months.  This evening I downloaded the 2 newest kits (modern retreat and garden to table) and now, all of a sudden, my game crashes in build mode within minutes.  I deleted the cache, used an older save, unchecked the packs in gameplay mode, all to no avail.  I even tried to uninstall them in the EA app, but it doesn't give me an option to uninstall any packs/kits, etc.   I already don't play with "for rent" because of those issues (it is unchecked in the game packs section of the game menu).  I have also unchecked Modern Retreat and Garden to Table, but the game still crashes. 

I play on an alienware pc and again, had had zero issues for months.  I just played last night with zero issues.  I logged on this evening, downloaded those 2 new kits and BAM, game crashes repeatedly.

I have attached my last crash report and the dxdiag. 

Thanks for any and all help. 

crashing

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    veralynn12​  Then please answer my questions, and provide a dxdiag if you still get crashes in a new save with no mods or custom content present.

  • veralynn12's avatar
    veralynn12
    Rising Newcomer
    18 hours ago

    same issue, everything was fine until I downloaded the new kits.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    BLynnH11​  Does this happen with your Mods folder removed?  I understand you might not want to play that way in general, but it's a useful test.  And there's nothing obvious in your dxdiag aside from the errors, which really only say that Sims 4 crashed because it crashed.

    Please also let me know whether the crashing is limited to one build or lot, one save, or it happens even in a new save with no mods or custom content present.

  • BLynnH11's avatar
    BLynnH11
    Seasoned Novice
    3 days ago

    Here is the last crash exception.  I was able to play in build, but as soon as I went into the room categories and clicked on outside furniture, that is when it crashed.  

Recent Discussions