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LeemonM's avatar
LeemonM
Seasoned Newcomer
20 days ago
Solved

Game doesn't launch

Hi, I would be grateful if someone could help me. The sims 4 won't launch, it has a problem with " TS4_Launcher_x64.exe ". Steam shows it as : "disk write error". I try to uninstall and install it ba...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    19 days ago

    LeemonM​  Your dxdiag shows an issue with your laptop's graphics driver.  So please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the newest AMD graphics driver HP provides for your laptop.  (You have a dedicated graphics card and an integrated graphics chip, but they should use the same driver.)  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest AMD driver.  Do this before uninstalling the current one so that you can stay offline during the uninstall/reinstall process.

    If this doesn't help, please post a new dxdiag.  Please also post a screenshot of the error you're seeing in Steam, and let me know what you mean when you say reinstalling didn't work—were you unable to, or did you reinstall only to see the same error?

puzzlezaddict's avatar
puzzlezaddict
Hero+
19 days ago

LeemonM​  Your dxdiag shows an issue with your laptop's graphics driver.  So please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest AMD graphics driver HP provides for your laptop.  (You have a dedicated graphics card and an integrated graphics chip, but they should use the same driver.)  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest AMD driver.  Do this before uninstalling the current one so that you can stay offline during the uninstall/reinstall process.

If this doesn't help, please post a new dxdiag.  Please also post a screenshot of the error you're seeing in Steam, and let me know what you mean when you say reinstalling didn't work—were you unable to, or did you reinstall only to see the same error?

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