Forum Discussion

thecornlady's avatar
thecornlady
Seasoned Novice
2 years ago
Solved

Game file can't be added into EA folder because its "open" but it isn't

I had a previous issue where the game would launch, but the screen would just stay white and never load to the main menu. In order to fix it I decided to see if the game could load to the main menu w...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @thecornlady  Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.  And restart your computer.

    Please also keep in mind that if you move the old Sims 4 folder back into the Electronic Arts folder, you're just reintroducing the problem.  It would be best to move individual folders one at a time, testing along the way to make sure the game still runs.  If it doesn't, you'll know something in the folder you moved is the culprit.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@thecornlady  Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.  And restart your computer.

Please also keep in mind that if you move the old Sims 4 folder back into the Electronic Arts folder, you're just reintroducing the problem.  It would be best to move individual folders one at a time, testing along the way to make sure the game still runs.  If it doesn't, you'll know something in the folder you moved is the culprit.

thecornlady's avatar
thecornlady
Seasoned Novice
2 years ago

@puzzlezaddictHey sorry for the lack of response. I posted and then I had to take care of things and forgot to check before I went to bed.

OneDrive does sync so I'll pause it and restart the computer to see if that helps. Also thanks for the heads up about the Sims 4 folder, because I genuinely wasn't sure if I should add the whole folder itself into the EA folder or try it piece by piece. Hopefully adding those individual folders will help solve the problem. I'll update you to see if it actually worked or not. Oh and thanks for the help, I appreciate it!

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