This has been going on for a while now but every time I try to play, after barely any time at all and without fail the game freezes. CAS works just fine, but as soon as I get into the actual gameplay, the game freezes and I have to restart the game.
HuskiesRock07 Thanks for the dxdiag, which lists a few crashes of the graphics driver that could definitely cause Sims 4 to freeze. Since the driver is two years old, try simply installing the newest one:
https://www.nvidia.com/en-us/drivers/details/245673/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If you get another freeze, or a crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 freeze/crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I updated the driver and went to play again, and it froze yet again. When I went to the Reliability Monitor it didn't show any error, even after waiting for an hour for it to update. The game isn't exactly crashing, it just freezes all of a sudden and the only way to quit the game is to open up task manager and end the task.
HuskiesRock07 Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
Please also let me know whether you find anything related in the Reliability Monitor going forward. I understand this latest freeze didn't generate an error, but it would be useful to confirm that's still the case for any future freezes or crashes.
Community Manager
