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Ploofchan's avatar
Ploofchan
5 months ago
Solved

Game "freezing" during build buy and unable to save

[edit tentatively solved]

updating drivers seems to have smoothed things out. I'm still saving every 15 mins or so just in case but nothing so far has happened like it did before. 

thanks again for the solutions/ideas. i'll say problem solved for now. tyty

..........[original message].........

Not sure what's happening. Since the update this month I've been unable to get more than 30mins of game play or less without the game freezing in build buy or not registering my inputs. The sounds all happen like things are being added moved or deleted but it's not actually completing the action. It still highlights objects and i can shuffle between tools but nothing actually gets placed or moved etc. It's strange. 

I updated my mods, then completely removed them when that didn't help, removed cashe files. I haven't uninstalled and reinstalled yet just because the network sucks where i am and if i can help it i'd like to not have to wait days to play sims again while it downloads. [but will eventually TuT]

After trying those things it's still freezing up while in build buy. I'm going to try playing for a bit outside of build buy with a new household to see if it may be the lot/family. But I receive no error or crash message/report it just kinda stops working like how i described and when i try to save and exit i just get infinite loading screen.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @Ploofchan  Please update your graphics driver.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Choose GeForce, 10 series, 1050 ti, Windows 10, and you'll see a driver dated September 17.  Download it and run it as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer after installing and before trying to play.

    If this doesn't help, please try switching to DirectX 11 mode.  DX9 is a check box in the graphics options, to the right of post processing.  If you don't see the check box, open the EA App game library, click Sims 4 > Manage > View properties, and remove anything in the command line box.  It looks like you tested DX11 mode before, but it would be useful to do so again after updating the driver.

    @BlackheartEros  Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress.  Just let me know what problems, if any, are still present.

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  • BlackheartEros's avatar
    BlackheartEros
    Rising Novice
    5 months ago

    I'm having a similar issue. I just updated the game and all my cc is up to date. My CC thumbnails in build/buy were missing, but when I switched categories (ex; comfort to plumbing and back again), the thumbnails came back. Everything seemed to work fine until I opened the pause menu and tried to save, but it froze while saving in build/buy and I was stuck until I force-closed the program.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 months ago

    @Ploofchan  Please update your graphics driver.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Choose GeForce, 10 series, 1050 ti, Windows 10, and you'll see a driver dated September 17.  Download it and run it as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer after installing and before trying to play.

    If this doesn't help, please try switching to DirectX 11 mode.  DX9 is a check box in the graphics options, to the right of post processing.  If you don't see the check box, open the EA App game library, click Sims 4 > Manage > View properties, and remove anything in the command line box.  It looks like you tested DX11 mode before, but it would be useful to do so again after updating the driver.

    @BlackheartEros  Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress.  Just let me know what problems, if any, are still present.

  • BlackheartEros's avatar
    BlackheartEros
    Rising Novice
    5 months ago

    I actually figured out the issue. The game was launching with DX11, I switched it back to DX9 and everything was back to normal with no issues, so there is a problem with the DX11 version.

  • Ploofchan's avatar
    Ploofchan
    5 months ago

    Hey thanks for the suggestion!

    I got the driver updated and giving it a run through today to see if it happens again. 

    keep yall posted.

    ps. thank you for the driver reminder seriously. I built my own pc like 8 years ago and still have troubles knowing how to keep it updated etc. [and windows sucks at actually knowing if my drivers are up to date on anything]