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taybelle149's avatar
taybelle149
5 years ago

Game Freezing in Sulani and Realm of Magic

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.65.77.1020 What ex...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@taybelle149 Moving this to tech for troubleshooting. Is this happening on a specific save or also if you start a fresh one for testing ?
  • taybelle149's avatar
    taybelle149
    5 years ago

    Hi Crin, 

    I've just created a backup and deleted the game folder, then restarted the game. It allowed me to load a new game, create a sim and then I tried to move that sim into an empty lot on Sulani and it froze completely again (no music playing, loading screen plumbob not rotating etc.) ☹️

      • taybelle149's avatar
        taybelle149
        5 years ago

        Hi Crin,

        Please find attached the requested info. Unfortunately the game is freezing every time I play it now ☹️ no matter the neighbourhood or household. My PC isn't the best so maybe that's got something to do with it. Really appreciate all your help so far! 

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