Game freezing since latest update
Hi all, Simply as it says. The game is constantly freezing since the latest update. I've updated my graphics drivers and repaired the game through the EA app but no success. No mods installed. Hard...
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@ThisMicrophone Does no mods mean no custom content as well? Please test if relevant. Please also try a new save in one of the base game worlds and let me know whether it's affected. I'm not saying you might need to ditch your existing save, only that this is useful for diagnostic purposes. And if the new save runs fine, please list the lot or lots you've been playing in your existing save.
For reference, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hey, thanks for replying!
No custom content. Base game save was just as bad (the problem started on a save in Windenberg and continued in base game worlds), however the freezing does mostly seem to be in build/buy mode and wasn't as frequent when I dropped the graphics down to high.
I can just run the game on high graphics settings, with occasional freezes, but I've run TS4 on ultra high graphics ever since I installed it, so I'm concerned that this issue might get worse without a fix. The PC runs new releases like Baldur's Gate 3 on ultra high graphics without issue, and isn't freezing or experiencing issues with any other game, so I know the problem is definitely with TS4's latest update.
The dxdiag is attached.
Thanks once again, I appreciate your time!
@ThisMicrophone With your hardware, you should definitely be able to play on ultra graphics settings, and the fact that you can't is itself an indicator of a problem. And your dxdiag points to a couple potential causes that do need to be addressed. The first is that your C drive has only 3.7 GB free, which is not even enough space for Windows to maneuver properly. Please try to clear at least another 20 GB, but if that's not possible, try to get to 15 GB free to eliminate this as a potential source of error.
Once you've done that, please run a couple of basic checks of your Windows system files. This is good maintenance in general, plus in your case, it may help with the crashes of a component of the Windows audio driver.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
The next step is doing a clean uninstall and reinstall of the Nvidia graphics driver, which is crashing a lot. Here's how:
Restart again when you're done and before trying to play, and let me know how it goes. If you run into more trouble, please post a new dxdiag, one run after you've tested Sims 4 after doing all of the above.
Hi there,
Firstly- thanks for your help!
I freed up 43gb on my C drive (thank you for that- totally forgot to clean it out), ran the DISM.exe and sfc /scannow and restarted the PC. The DISM didn't find any errors but scannow did. The only step I haven't carried out is a clean reinstallation of my graphics driver. I'd want to back the entire PC up before I did that, I spent weeks troubleshooting the DXDIAG error Baldur's Gate 3 was throwing up every time I launched it, and I don't want to fix one game only to break another if it's not the graphics driver causing the problem.
Still freezing in ultra graphics mode, it usually starts in build/buy and then continues in live mode. Taking it down to high graphics = no freezing. I put my GPU through a stress test (from the PC manufacturer) and it didn't return any errors, so can I just clarify: does the DXDIAG show that my graphics driver is crashing, or are you saying that this NVidia driver crashes a lot? I only ask because the freezing isn't happening on any other games, including BG3 and WoW raiding in ultra high graphics which is significantly more work for the PC than TS4.
I'll attach a fresh DXDIAG, if you reckon it's the graphics driver, I'll backup the PC when I have time (what's free time?) and follow Crinrict's guide.
Thanks so much once again- I appreciate your help enormously!
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