Game Freezing While Trying to Exit
Well, I've heard many people are experiencing trouble with the game, having issues that include freezing game, etc.; I'm not sure if anyone is having this exact same issue as I am though;
I've been building in game, I haven't been playing for a while so I'm not going on live mode, I just start game, load my save and go straight into build mode, everything was fine up until two or three days ago, I can build, save, etc., but when I try to exit game it just freezes the screen and I have to restart my computer, I've tried exiting to main menu and then exiting but I get stock in the loading screen and never make into the main menu.
Can anyone help me? I won't access the game again because I can't restart my PC every time I go into the game 😔
josephwastaken If you have any files in ConfigOverride, please delete them. And if you use any mods or custom content, please move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress.
Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
