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Peina11's avatar
Peina11
New Novice
24 days ago

Game keeps crashing

Hey

so my game has been crashing all day and i have followed multiple troubleshooting guides; updating my graphics driver, clearing the cache file and so on. I also have removed my cc and checked for updates in mods. (the only ones ive kept is MCC 4.0 and UI cheats 1.49). 

the game only runs for a day or two without real difficulty, but then out of nowhere it just crashes. No loading screens or freezing. Just plain crashes.

Ive attatched the last crash file which i think suggest that this is a graphic driver issue,  but ive just updated it and basically every other driver.

Im at a loss over what to do, so pls help me.

Thanks!

crashing

7 Replies

  • Peina11's avatar
    Peina11
    New Novice
    23 days ago

    I am on PC! Sorry i should’ve said in my post. I am on my stationary PC 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 days ago

    Peina11​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    20 days ago

    Peina11​  Please uninstall Razer Chroma, a component of which is crashing and taking Sims 4 down with it.  If that alone doesn't help, uninstall any other Razer apps you have: Synapse, Cortex, whatever you can find.

    It may be sufficient to uninstall and reinstall these apps, but please test at least once with them removed.

  • Peina11's avatar
    Peina11
    New Novice
    20 hours ago

    Ive checked for those apps, and i do not think I have any installed..  but game keeps crashing

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