Forum Discussion
Hello,
Could you post a DxDiag report please? Instructions on how to do so can be found here:
http://help.ea.com/en/article/how-to-gather-dxdiag-information/
If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com
I hope this helps and keep simming,
Cody
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2D
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 11/27/2013 01:41:37, 343040 bytes
| Driver: usbd.sys, 11/27/2013 01:41:03, 7808 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 11/27/2013 01:41:37, 343040 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 23:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 01:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 23:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 01:48:04, 50768 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 23:19:57, 105472 bytes
| Driver: mouclass.sys, 7/14/2009 01:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/21/2010 03:23:47, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 00:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 01:48:27, 49216 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 527.8 GB
Total Space: 610.4 GB
File System: NTFS
Model: SAMSUNG HM641JI ATA Device
Drive: D:
Model: MATSHITA BD-CMB UJ141AF ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/21/2010 03:23:47, 147456 bytes
About The Sims 4 Technical Issues - PC
Community Highlights
Recent Discussions
- 6 minutes ago
- 22 minutes ago
- 26 minutes ago
- 32 minutes ago