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anam06's avatar
anam06
5 years ago

Game has stopped working

Whenever i try to open the sims 4, it doesnt open and it says that the game has stopped working. I have a windows 7 and i have tried everything bt it still didint work. [title edited for clarity ...
pc
anam06's avatar
anam06
5 years ago

Description
Faulting Application Path: C:\Program Files\Origin Games\The Sims 4\Game\Bin_LE\TS4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.71.86.1520
Application Timestamp: 5f357061
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b96e
Exception Code: c0000005
Exception Offset: 00032239
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This is the info i got from reliability monitor 

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@anam06  That's the info I was looking for, thanks.  Unfortunately, this particular error seems to be especially stubborn—I haven't seen anyone report that it's been fixed.  I can make some suggestions though.  The first thing to do is to try completely disabling any antivirus program you run.  If you're not sure what you have installed, check the Task Manager's background processes list.

If that doesn't help, try doing a clean uninstall and reinstall of Origin:

  • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Clear Origin's cache.
  • Download Revo Uninstaller (the free version is fine) from here.
  • Launch Revo, select Origin from the list, and click Uninstall.
  • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
  • Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

If that doesn't help either, try playing in a new admin user account on your computer.  Don't import any settings or data from your current user account.  You can sign into your usual Origin account and launch the game from there; your saves won't be available, but you won't need to reinstall anything.

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