Forum Discussion

6 years ago

Game is literally unplayable (Always crashing within 5 minutes, no indication)

Hey everyone I recently got Sims 4 through origin access and so far the game is fantastic. However it is also literally unplayable, I for the life of me can't figure out why it is crashing. It always...

DxDiag.txt97 KB

jpkarlsen

Hero (Retired)

6 years ago

@Medieval_Lute

This is likely a problem with Origins cache. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Medieval_Lute
6 years ago
@jpkarlsen All right, Ill give this a try and come back with an update, thanks.
Medieval_Lute
6 years ago
@jpkarlsen Unfortunately, didnt work, still crashed in around 40 seconds.
- jpkarlsen
  Hero (Retired)
  6 years ago
  @Medieval_Lute
  OK then we will have to try something a bit more extreme.
  Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
  - Medieval_Lute
    6 years ago
    @jpkarlsen Tried this too, didnt work out.

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