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mskellyanne0's avatar
mskellyanne0
2 years ago

Game Keeps Crashing -- Runtime Error Mentioned in DXDiag

Ever since the For Rent update, my game has been crashing at random intervals despite being up to date.  When it crashes, it doesn't seem to have a trigger. Everything just stops, including any musi...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@mskellyanne0  Have you tried uninstalling and reinstalling the VC++ 2022 runtimes?  Updating might not help, especially if the versions were already up to date and corrupted in some way.  If you haven't already, please uninstall your current versions, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

  • mskellyanne0's avatar
    mskellyanne0
    2 years ago

    Thanks for the reply.

    I’ve actually done that a couple times, as well as using powershell to scan for corrupt files. It mentions every time that files were repaired but I can’t tell what files exactly.

    Ive also tried to unregister the .dll and reregister it via command prompt but that’s met with an error.


    I can’t understand what changed with the new update to cause all this for one game. I have other programs that use the .dll without issue.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @mskellyanne0  The problem could easily be how Sims 4 is using the runtime, not the runtime itself.  But reinstalling a runtime is easier than reinstalling a game, which is the probable next step here.

      Before you do that though, please double-check your antivirus, whether it's Windows Defender or third-party software, for any Sims 4- or EA App-related actions.  I've seen a couple of recent reports of Defender causing in-game crashes, which is odd but certainly plausible.  Please also try playing with the EA App in offline mode and your computer completely offline just in case there's something about the game's connection to EA servers that's an issue.

      If that doesn't help, please do a clean uninstall and reinstall of Sims 4:

      • Put aside your Sims 4 user folder, the one that is or was in Documents\Electronic Arts and contains your saves, and rename it to something that doesn't include the words "Sims 4."
      • Download Revo Uninstaller (the free version is fine) from here.
      • Launch Revo, select Sims 4 from the list, and click Uninstall.
      • Cancel the system restore point; you don't need it.
      • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
      • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
      • Close Revo, and restart your computer.

      Uninstall and reinstall the EA App while you're at it:

      • Launch Revo, select the App, and click Uninstall.
      • Cancel the system restore point.
      • The EA App may open a window.  Click Uninstall, then in the Revo window, click Moderate under Scanning modes, and click Scan.
      • Revo will present a list of registry entries.  Click Select All, then Delete: you don't need or want to preserve these entries.
      • For the leftover files and folders, click Select All, review the list and deselect anything you'd like to keep (this is unlikely, but it's worth checking), click Delete, and you're done.
      • Close Revo, and restart your computer.

      Install the EA App, then create a new folder into which you'll install Sims 4.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

      • mskellyanne0's avatar
        mskellyanne0
        2 years ago

        Thank you for the follow up!

        So yesterday I did nearly everything you suggested short of uninstalling and reinstalling the game, as I already did that earlier this month.

        I have seemed to find a sort of bandaid for the situation, however, in case anyone might be going through the same thing.

        I play the game in offline mode and also disconnect my computer from the internet completely. 

        I was home sick and played off and on for around 8 hours and only experienced one crash. The crash happened when I thought my Ethernet was unplugged but I was mistaken.

        Not sure how sustainable this will be or if I just am having good luck but so far I’m able to play a crash free game - just sucks I can’t access the gallery in game!

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