Game Keeps Crashing (Tried Everything)

xombie_potion  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I removed my Sims 4 folder and started a clean game. After 7 minutes of playing, it crashed again. Here's my dxdiag scan.

xombie_potion  Your dxdiag lists several crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If the game continues to crash, I'd like the Reliability Monitor info from at least three crashes post-DDU.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for errors that happened at exactly the time of any post-DDU Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  For identical errors, just say you saw two or three of them that look like [error].  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Hi, I updated my drivers and the game still crashes about 5 - 10 minutes in, but it freezes instead of crashing straight to desktop (maybe an improvement).

Here are 3 error reports from my Reliability Monitor.

Windows Hardware Error:

Source
Windows

Summary
Hardware error

Date
‎2/‎10/‎2025 9:19 AM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    1a8
Parameter 1:    a
Parameter 2:    0
Parameter 3:    0
Parameter 4:    0
OS version:    10_0_26100
Service Pack:    0_0
Product:    768_1
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033

Files that help describe the problem
WATCHDOG-20250210-0919.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml

TS4._x64.exe

The program TS4_x64.exe version 1.112.519.1020 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

This one happened twice.

After seeing the hardware error, I went ahead and tried to fix it myself. It seems that the Kernel issue is resolved, but the game keeps crashing. Here are the new errors.

The Sims 4:

Source
The Sims™ 4

Summary
Stopped working

Date
‎2/‎10/‎2025 10:59 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.112.519.1020
Application Timestamp:    67903d17
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.112.519.1020
Fault Module Timestamp:    67903d17
Exception Code:    c0000005
Exception Offset:    000000000139085a
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    2168
Additional Information 2:    2168c6d5097554e221009d10c5e2f740
Additional Information 3:    6a52
Additional Information 4:    6a525d2cf5b5998a8ea8386eeb45569a

Extra information about the problem
Bucket ID:    5b778df25cadad7a22b4dba9766ec806 (1347943709373548550)

Windows:

Source
Windows

Summary
Shut down unexpectedly

Date
‎2/‎10/‎2025 10:40 AM

Status
Not reported

Problem signature
Problem Event Name:    BlueScreen
Code:    20001
Parameter 1:    1
Parameter 2:    ea2744a26262
Parameter 3:    ea2744a26232
Parameter 4:    ffff15d8bb5d9dcd
OS version:    10_0_26100
Service Pack:    0_0
Product:    768_1
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033

Files that help describe the problem
021025-11125-01.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml

(I tried fixing the blue screen by going to my command console in admin mode, typing in bcdedit /set hypervisorlaunchtype auto, and restarting. Unsure if that helped or not).

The Kernal error no longer pops up

xombie_potion  Did you update your graphics driver, or did you clean-uninstall and reinstall it, like I was suggesting?  They're not the same, even if you chose to do the Nvidia version of a clean install of the new driver.  Please use Display Driver Uninstaller if you haven't already.

The BlueScreen with code 20001 is a hypervisor error, related to running a virtual machine, but that doesn't necessarily mean that a VM is directly responsible.  Still, are you running one?  Do you use other virtualization software at all?  If you do, please make sure it's not running while you play Sims 4.

For the second error, the "Sims 4 stopped working" one, did the game crash while you were in CAS, Build/Buy, or live mode?  The crash itself doesn't have enough information to be useful (the game crashed because it crashed because it did something that wasn't allowed), but the context might be interesting.

Additionally, have you overclocked any components of your PC?  If so, please return everything to stock settings, at least while we're troubleshooting the issue.