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Sofia_FNM's avatar
Sofia_FNM
Not applicable
2 years ago

Game keeps crashing

Hi. My game keeps crashing when I enter a lot, live or build buy. It's been perfectly fine until a few days ago.

I tried evrything I could think of: new user file, with or without cc/mods, repair then uninstall/reinstall the game... I even ended up reseting Windows. Last crash was with the brand new install, not even bothering placing back my save files or anything. PC's well over requirements, drivers up to date...

Any idea would be much welcome! (sorry if there are any mistakes in English, not my language but much larger english speaking community).

pc

3 Replies

  • Sofia_FNM's avatar
    Sofia_FNM
    Not applicable
    2 years ago

    I got inspired by a fellow crash victim. Here's the dxdiag file. Also, when it crashes, it freezes until pc restarts. I can't do anything. No message, no error; no returning to ea app or windows like i've read in other posts.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Sofia_FNM  I see two BlueScreens listed in your dxdiag (and thanks for providing it).  Does your computer shut down or restart on its own while you're playing, or does it simply freeze until you restart it?  If the BSODs aren't related to Sims 4, what were you doing when they happened?  It's fine if you don't know, but more information would be helpful.

    Please also provide the crash dumps from these BlueScreens.  Open a File Explorer window and enter this in the address bar:

    C:\Windows\Minidump

    For the most recent two or three files, right-click them and select Copy, then right-click the desktop and select Paste.  From there, zip the files together, upload the .zip to a free third-party filehosting site (Google Drive, Dropbox, etc.) and post the link here.

  • Sofia_FNM's avatar
    Sofia_FNM
    Not applicable
    2 years ago

    I found only one file in minidump. But I did reinstall Windows yesterday due to failed attempts to restore to previous date that broke something. So I guess there would be many more otherwise. https://www.dropbox.com/scl/fo/0ykqcsraii5ryyslmhb09/h?rlkey=f0ziwj7qsg2uem7zxtvtfljfg&dl=0

    I didn't actually see the BSOD yesterday but the moment the dump file was created is the right one. It freezes and the pc finally restarts on its own after a few minutes. It did happen with other games recently but nothing compared with TS4. I don't think it happened out of games, maybe once after a similar restart after freeze. Everytime, I guess there is what would be a BSOD if I wasn't stuck on a frozen screen.

    Many thanks for taking the time to look into this, I'm getting a bit desperate.

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