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olgasaraiva's avatar
olgasaraiva
New Novice
6 months ago
Solved

Game lags in CAS after lovestruck updates

Hi,  I am experiencing very bad lags in CAS for the past month. My game is unplayable at the moment. I moved the Sims 4 folder to the desktop and launched a new clean version of the game with no mod...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 months ago

    @olgasaraiva  Games should run better, not worse, when the laptop is charging.  The fact that performance is worse suggests the laptop might be overheating.  Do you have a hardware monitoring app you like to use and that would report CPU temperatures?  If not, try hwinfo, which is free; you can download the portable version if you'd prefer not to install it.

    Whatever app you use, open it before launching Sims 4, and periodically check temperatures while you're playing.  If you use hwinfo, it has a LOT of sensors, but the important ones for this are CPU core temps (one per core), GPU core and hotspot temps, and any value that shows up in red.  Make sure you're looking at the maximum readings, not only the current ones.  And of course test with the laptop plugged in and charging.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

@olgasaraiva  Do you have another network you can test with?  For example, you could set your phone as a mobile hotspot, using data rather than your home wifi, and connect to that.

If that doesn't help, or you can't test it, try setting the EA App in offline mode but keeping your computer online.  If the game still works, leave the EA App online but disable Online Social Features.  Restart your computer between tests.

olgasaraiva's avatar
olgasaraiva
New Novice
6 months ago

Hi, I did all of the test you asked for 🙂

Computer side:

The system scan didn't show any errors. The final message is: protection did not find any security violations. There were no updates to install. 

Game side:

Connected my phone as hotspot- no difference, the game still lags

I tried a lot of different combinations, playing off line, online. I wasn't getting any consistent results. I have however noticed that the game seems to lag when the computer is connected to the charger. I already had this problem about 1.5 years ago. Maybe the laptop needs to be fixed again.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @olgasaraiva  Games should run better, not worse, when the laptop is charging.  The fact that performance is worse suggests the laptop might be overheating.  Do you have a hardware monitoring app you like to use and that would report CPU temperatures?  If not, try hwinfo, which is free; you can download the portable version if you'd prefer not to install it.

    Whatever app you use, open it before launching Sims 4, and periodically check temperatures while you're playing.  If you use hwinfo, it has a LOT of sensors, but the important ones for this are CPU core temps (one per core), GPU core and hotspot temps, and any value that shows up in red.  Make sure you're looking at the maximum readings, not only the current ones.  And of course test with the laptop plugged in and charging.

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