Game License Invalid

I cannot load my game because it keeps coming back "game license invalid," even though I bought it all through you guys? Every single DL except the last 3....I would love to play the game I paid for, unless yall wanna give me a refund?

I tried to clearing the cache...didn't work. Uninstall reinstall the EA App...nothing. Uninstall reinstall the game, probably losing everything my daughter and I worked on after losing our whole save file 2 years ago...I am livid. This should NOT be happening. 

How do I fix this because I have already spent 6 hours trying to fix it. Talking to someone in a chat would be nice too, but I guess hiding from angry PAYING customers is the thing?