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Anonymous's avatar
Anonymous
10 years ago

Game loading as media file

When I first purchased the Sims4, it worked fine. Then, my PC broke with the disc inside. I thought it was fine, but when I put the disc inside my new PC it loaded as a media file and not as a game file. Is there any way to fix this, or is it permanently damaged?

1 Reply

  • pekesims's avatar
    pekesims
    Hero (Retired)
    10 years ago

    Hi @aijalonstarr

    The Sims 4 comes with 2 DVDs. Are you sure you are using the first one?

    If you are sure, then select "Open folder to view files" and search inside the DVD for a "setup.exe". Once you find it, double click on it to run it.

    Good luck!

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