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LittlePinkDino16's avatar
LittlePinkDino16
Rising Novice
12 months ago
Solved

Game not Launching from EA app after Update.

Sul sul everyone! After downloading the most recent update and the new Lovestuck DLC my game won't launch. Anytime I go to click play, the EA browser closes for 1-2 seconds, then a launching game pr...
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @LittlePinkDino16  Please disable Game Mode and Game Bar, both under Windows Settings > Gaming.

    Please also try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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