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Simseternally's avatar
Simseternally
Seasoned Newcomer
16 hours ago

Game not launching

I was just about to make a bug report on this exact issue. Whenever I try to launch the game, it either doesn't pop up at all, showing up in Task Manager but never actually launches (appear in the task bar) or it does pop up in the task bar and on screen but immediately crashes before it fully launches. The first instance, I had custom content installed but the second instance I removed them entirely. I also verified the integrity of my game files via Steam and everything was fine but the game is just not launching/crashing immediately. I mean didn't they JUST 'allegedly' fix a bug that caused people's computers to not launch the game because it would flag it as a virus?? I personally didn't have this issue thus my game launched fine but now it won't at all. I'm so fed up of ts

cc or mods removed
crashing

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    Simseternally​ 0701b389d7a4afca​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Otherwise, when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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