Game Not Pausing
Within the last week or so, my Sims 4 game has stopped pausing properly. It will show the red screen border to indicate that the game is paused and the game clock will not progress, but certain activities are still carrying on in the background. For example, while the game had been paused for 10+ minutes, I received notifications that my sim needed to go to work (her start time is 11am) in an hour and that she had then left for work. My game clock showed it was 9pm. Her status had also updated to be at work. When unpausing, the time issue seems to follow as though time had been passing without the clock moving. My teens are now going to school at 10am and returning home at 5pm.
I've tried repairing the game through the Origin portal multiple times and clearing cache. I do not use any CC or mods and have them disabled. I am at a loss...Origin support was absolutely no help, I was informed that "maybe I should try the forums" after over 90 minutes of chatting with two different agents. They tried to tell me that maybe it was my graphics card or the time zone on my laptop when clearly this is a gameplay issue.
@badgerbabe89
To eliminate the possibility that the error is the result of a bug in the game, replace all files in your current game folder with new ones. If the game is responsible for this error - it should fix it. Your saves and library will be not changed or damaged
How to do it
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with the random sim.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Turn on the game, load your old save and check if you still have this error
Step. 10. If all is OK - delete The Sims4 old folder.
I don't work for EA
