Forum Discussion

Lilyc_xo's avatar
Lilyc_xo
Not applicable
1 year ago
Solved

Game packs not showing - Sims4

Ive had a break from gaming for a couple months but when ive logged on some of my expansion/game packs are shoeing as unowned. 

When i click a previous save that has these game packs used it says 'game data incomplete - Not all game data could be loaded. The save game references neighbourhoods that have been uninstalled or are otherwise no longer available. If you continue playing you will encounter missing data and may have unexpected results. If you save the game there will be no way to recover the missing data.'

Ive been onto manage game and add ons but the packs that are missing arent even ion the add ons list. 

When i click the expansion pack in game it takes me through as if im going to go and buy the pack. Ive got Game pass ultimate and have subscribed to EA to see if these were issues but apparently not. 

The 2 expansion packs missing are seasons and cats&dogs... 

Please help!!

  • EA_Mako's avatar
    EA_Mako
    1 year ago

    Hey @Lilyc_xo,

    Sorry to hear you've been having some trouble getting all your packs to show back up here.

    Just taking a look at the account you're posting with however, I'm not showing any of the packs you listed were registered here.

    Just to clarify, were those purchased on PC or Xbox? Do you have any other EA Accounts that may have been used in the past?

9 Replies

  • @Lilyc_xo  Do you own any packs that are loading in-game?  I'd like to know whether the problem is that all (two) of your packs are missing, or only some of them.  Get to Work doesn't count as it's part of an EA Play subscription.

  • Lilyc_xo's avatar
    Lilyc_xo
    Not applicable
    1 year ago

    Hi, 

    My packs that are showing are as follows:

    Cottage living

    Snowy escape

    Discover university

    Island living

    Get famous

    City living

    And get to work for the expansion packs.

    Game packs showing are outdoor retreat and spa day although ive owned parenthood also but thats now showing as unowned.

    Stuff packs showing as owned are nifty knitting and tiny living and ones showing as unowned but ive had before are perfect patio, kids room, backyard, toddler and laundry day. 

    Ive only recently bought one of the kits and that is showing as owned so no problems eith those. 

    Im more annoyed about the expansion packs as i dont have £70 to replace packs ive already owned😅 

    Any help is really appreciated

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @Lilyc_xo,

    Sorry to hear you've been having some trouble getting all your packs to show back up here.

    Just taking a look at the account you're posting with however, I'm not showing any of the packs you listed were registered here.

    Just to clarify, were those purchased on PC or Xbox? Do you have any other EA Accounts that may have been used in the past?

  • Lilyc_xo's avatar
    Lilyc_xo
    Not applicable
    1 year ago

    Hi, this is why im confused as ive clearly owned the packs otherwise i wouldnt have previous game plays with these packs that i now cant access🤷‍♀️

    They were all bought via xbox store and i dont own any other EA or xbox accounts?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Lilyc_xo  Are you saying you bought these packs for XBox and they're missing on your PC?  Or are you playing on XBox and the packs are missing?

  • punkandproud's avatar
    punkandproud
    Seasoned Scout
    1 year ago

    I play on PC and this has happend to me. I brought all packs and kits on release, but it's now saying that i don't own a majority of them and have to buy again. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @punkandproud  Which packs are you missing, and which ones are still present?  Please list them and also where/how you bought them, e.g. directly from EA, through Steam, from a third party that gave you a code.

  • punkandproud's avatar
    punkandproud
    Seasoned Scout
    1 year ago

    I brought directly from the EA app.

    packs missing are:

    Snowy escape

    Vampires

    Spa day

    Strangerville

    Tiny Living

    Vintage Glamour

    Toddler stuff

    Spooky stuff

    Urban Homage

    Incheon Arrivals

    Throwback Fit

    All others are present

  • punkandproud's avatar
    punkandproud
    Seasoned Scout
    1 year ago

    huh...I logged in and out of my account and it appears to have fixed the problem...weird😕