Forum Discussion

3 years ago

Solved

Game randomly freezes, doesn't crash; PC becomes unresponsive

It doesn't seem to be contingent on what I'm doing--I've had this happen in CAS/Build/Live mode, with zero warning, although I can usually play for half an hour to an hour before it happens. It happe...

DxDiag.txt98 KB

puzzlezaddict
3 years ago
@tinyastrogeist Your dxdiag is full of video driver timeouts, so the place to start is with installing a new driver. This is the newest one from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/190348/en-us/

Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom (not express) option and check the box to perform a clean install; restart your computer when it's installed.

If you get another freeze, please do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Another step you can try that might help is running your monitor at a lower refresh rate, for example 120 Hz rather than 144. While it and your GPU should have no issues at 144 Hz, I've seen a couple other players that needed to lower the refresh rates on their monitors to keep Sims 4 stable. Right-click on your desktop and select Display settings > Advanced to access the setting; restart after changing it and before trying to play.

puzzlezaddict

Hero+

3 years ago

@tinyastrogeist Your dxdiag is full of video driver timeouts, so the place to start is with installing a new driver. This is the newest one from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/190348/en-us/

Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom (not express) option and check the box to perform a clean install; restart your computer when it's installed.

If you get another freeze, please do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Another step you can try that might help is running your monitor at a lower refresh rate, for example 120 Hz rather than 144. While it and your GPU should have no issues at 144 Hz, I've seen a couple other players that needed to lower the refresh rates on their monitors to keep Sims 4 stable. Right-click on your desktop and select Display settings > Advanced to access the setting; restart after changing it and before trying to play.