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ysabaeu All the crashes in your dxdiag are from Notepad++, whihch either means it crashed a lot after the last time you played Sims 4, or that the Sims 4 freezes aren't real crashes or at least aren't generating the usual crash data. So I'd like you to look for that data manually. First though, since your dxdiag crashed while running, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, and if you get a freeze or crash, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Please make sure Notepad++ is closed while testing. It shouldn't have anything to do with Sims 4, but I don't want its errors to get mixed up with anything coming from the game.
- ysabaeu4 days agoNew Novice
- The sfc message I got back was "Windows resource protection did not find any integrity violation"
- I ran the game three times today and none of the times showed anything in the reliability monitor at the specific time the game froze/started not responding even with hours of waiting for updates in the monitor. The only thing I got today was this about 30 minutes before the game freeze happened:
EACefSubProcess.exe
Problem: Stopped working Date: 6/11/2025 5:03 PM
Description
Faulting application name: EACefSubProcess.exe, version: 13.482.0.5995, time stamp: 0x68407f6e
Faulting module name: libcef.dll, version: 109.1.18.0, time stamp: 0x63ced377
Exception code: 0x80000003
Fault offset: 0x00000000041a58f6
Faulting process id: 0x1ebc
Faulting application start time: 0x01dbdb141de1c1f5
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EACefSubProcess.exe
Faulting module path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\libcef.dll
Report Id: 640d80c7-a109-4b3c-9960-9f4ac0a16802
Faulting package full name:
Faulting package-relative application ID: - ysabaeu4 days agoNew Novice
I have some screenshots of the events from last week if those might help also.
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