Game Shutting down
Hey guys! I need some help again. In December I had some issues with The sims 4, the game kept crashing giving me some errors, but some guy helped me here and it fixed it, until now. Right n...
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Hey there, and thank you so much!
The previous issue was Indeed resolved and I was able to play the game, I didnt do the clean unistall of the drivers. But did all the rest that you said.
I can load the save, start the gameplay and then it depends... But I can only play for a few seconds, then the game frezzes and shuts down.
DISM.exe /Online /Cleanup-image /Restorehealth - 100% and got 0 erros.
sfc /scannow - 100% it said that resource protection did not find any integrity violations
Driver page: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc-series/20329817/model/22458189?sku=4JW41EA
Again, thank you so much for your support
@Caturra75 What happens if you load a new save instead of the existing one? If the game still crashes, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to that folder yet; just start another new save and see whether the game crashes.
I'm not saying you need to abandon your current save, but this is a good test to find out whether the problem is something with the specific save, or maybe the Sims 4 folder, rather than a system issue.
@puzzlezaddictTried that just now and the game crashes when it's loading after I select the house that I wanna play in...
EDIT: I've checked in the website Can you run it, and it said that my laptop is supposed to run the game easily... I really dont know what more can I do...
@Caturra75 Yes, your laptop can absolutely run Sims 4, or at least it could if some other issue weren't interfering. Please clear Origin's cache (even if you've done it recently), restart your computer, and repair the game: right-click on the Sims 4 icon in your Origin library and select Repair.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, I'd like to see a crash dump. Here's how to make one:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the filesharing site of your choice, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
- @puzzlezaddict Thanks again for all the help.
I uploaded the only 3 .dmp files that I had, just to be sure that you can check the right one. Here's the link: https://gofile.io/d/t7NTLq
Thank you so much
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