Game Shutting down
Hey guys! I need some help again. In December I had some issues with The sims 4, the game kept crashing giving me some errors, but some guy helped me here and it fixed it, until now. Right n...
Forum Discussion
@Caturra75 What happens if you load a new save instead of the existing one? If the game still crashes, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to that folder yet; just start another new save and see whether the game crashes.
I'm not saying you need to abandon your current save, but this is a good test to find out whether the problem is something with the specific save, or maybe the Sims 4 folder, rather than a system issue.
@puzzlezaddictTried that just now and the game crashes when it's loading after I select the house that I wanna play in...
EDIT: I've checked in the website Can you run it, and it said that my laptop is supposed to run the game easily... I really dont know what more can I do...
@Caturra75 Yes, your laptop can absolutely run Sims 4, or at least it could if some other issue weren't interfering. Please clear Origin's cache (even if you've done it recently), restart your computer, and repair the game: right-click on the Sims 4 icon in your Origin library and select Repair.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, I'd like to see a crash dump. Here's how to make one:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the filesharing site of your choice, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
- @puzzlezaddict Thanks again for all the help.
I uploaded the only 3 .dmp files that I had, just to be sure that you can check the right one. Here's the link: https://gofile.io/d/t7NTLq
Thank you so much@Caturra75 I don't know what to do with the Chrome errors, except suggest that you reset your browser. And please don't have Chrome open while you're playing Sims 4, at least for now. It shouldn't matter, it's just simpler to troubleshoot with fewer factors to account for.
The error in the Sims 4 crash dump is a breakpoint error. The first step to try would be to repair the game, and the second would be to run DISM and sfc. But you ran those, and I guess the repair didn't help? So the next things to try would be to uninstall and reinstall Sims 4, and Origin for good measure; or to do a clean uninstall and reinstall of your graphics card drivers. Take your pick.
Uninstalling Sims 4 and Origin
SpoilerUninstall Sims 4 first, then clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder. Here's how:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Download Revo Uninstaller from here (again, the free versions are fine).
- Install Revo, open it, and uninstall Origin. When it's finished, Revo will ask you which cleaning method you want to use. Select "Moderate" and then Browse.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder. (This is where Origin games are installed by default, but if your only Origin game is Sims 4, you can delete it too.) Delete the rest.
- Restart your computer.
Next, download and install Origin; use the full installer, not the ThinSetup. This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator," both when installing Sims 4 and going forward, at least while troubleshooting.
A clean uninstall and reinstall of the graphics drivers
SpoilerDownload Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3183
Go to the download page for your laptop (the one you linked before), and download the Intel and Nvidia graphics drivers dated July 5, 2019.
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Your computer will restart, and you'll need to repeat the process, this time choosing Intel in the above screenshot, rather than Nvidia.
Once your computer has rebooted, now back in normal mode, install the Intel driver first. Then restart and install the Nvidia driver.
Reboot again, go back online, and see whether the game works normally.
Whichever one you do first, if you still get a crash, you'll need to do the other too. Please keep testing with new saves in a clean user data folder, to keep things simple. And if you've tried both and still get a breakpoint error, please enable crash logs again and upload the new dump file. I'd like to see whether the info changes at all with these interventions.
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