So as you can see, completely white. it flashes black, then does this, and its impossible to close the game without restarting the entire laptop. however, i can tell there's still something there, because my cursor changes shape when hovering in corners where menu options would normally be visible. i typically play with mods and custom content, but i removed them to see if it would happen again. and sure enough, it did.
also, the packs i have: the summer one(its got a juice logo) the romantic garden one. and the new pet one plus the cats and dogs one
and it keeps doing it. i loook away for one minute and it does it! please fix this! this is the fourth time ive had to build this house!
TangledDreams1 Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Here it is. i dont know if the sims needed to be open for this, so its closed, but if needed i can do it agian with the sims open
also: it happens infrequently enough that if i save like I'm paranoid, i don't loose progress
TangledDreams1 You don't need to run a dxdiag while you have any particular app open. It's a system report rather than a monitoring tool; the only time-dependent section is the error reporting at the end, but that lists the ten most recent errors. So as long as you've played recently, I'd expect the relevant errors to show up.
Speaking of which, most of the errors in your dxdiag are crashes of the graphics driver, or one of them. Since the game should be using the Nvidia driver, and having an older Intel driver is not generally an issue, try updating only the Nvidia driver. But don't install the newest-available version, which has some reported issues. Instead, go here:
https://www.nvidia.com/en-us/geforce/drivers/
Choose Game Ready Driver as the Download Type, and try driver 576.88, from July 1. If it doesn't work, you can update the normal way to 577.00. Restart your computer after installing a new driver and before doing anything else.
Did all that, and so far it hasn't happened. if i can go the rest of the day without the issue we can mark this solved.
Edit:It happened agian
Device is an Acer Nitro 15 Laptop, I did a proper look this time, the NVIDIA download place has no options for my make of Laptop
TangledDreams1 It doesn't matter what laptop you have; your Nvidia GPU (an RTX 3050 ti) is compatible with the drivers Nvidia publishes. Did you install the driver I mentioned?
If you did, or you do now and it doesn't help, is your laptop always plugged in while you play? Running on battery could cause the laptop to switch to the Intel iGPU to save power, which could cause this and a whole host of other performance issues.
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