Forum Discussion

Luculiia's avatar
7 years ago

game stopped working after update

i just updated the sims4 and the game no longer works. All that happens when i try to run the game is a little tab opens in the top left screen but when i click on it, it will say "the sims 4 has stopped responding"  

what i have tried 

shutting origin down.

restarting pc

shutting down pc and turning it back on

deleting all my mods

nothing has worked and it does the same thing every time. I have attached a picture of what pops up after i click "play" in origin

2 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    @Luculiia

    There is a possibility that some files in your game folder have been damaged after an update. You need to replace them with the new ones.
    Your saves and library will be not changed or damaged
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play 3 minutes. Save and quit.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
    The last step - delete The Sims4 old folder.
    I don't work for EA
  • thank you so much i will try this unfortunately i will not be until next week as i am off to work and will not have access to this pc until next weekend but thank you so much for taking the time to help me

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