Game stuck on blue load screen before main menu after Sept 2024 Update

Question

Hi since the September update my game will not progress past the blue screen before the main menu. I just switched from console to PC this summer buying a new up to date system for the sims. I also recently had the geek squad look at my PC and there were no viruses. Before I talk about what I have done to try to fix I want to make it clear I do not care about my save files. I can lose them, and it won't be a problem I just want the game to work. Also, when it freezes, I open the task manager, and it will not open and stays on a frozen screen, so I have to restart my computer for anything to work. Here is what I have done thus far mostly in this order:

1. Before the update I removed my mods folder and moved it to my desktop. I then ran the game without mods and found this issue

2. Added the Mods back in to see if anything changed (it didn't and then removed the mods folder again)

3. Hard reset on my computer but kept local files (it deleted the EA App and the sims 4)

4. Reinstalled EA App and sims 4 and DLC

5. Cleared the cache in EA App

6.Repaired the game in the EA App at least three different times

7. Made sure no files were in the ConfigOverride file, and none were there

8. Tried playing offline

9. Moved Sims 4 file to desktop to create clean vanilla folder (did not work)

10.. Ran a DxDiag Report that I have attached

I have done everything I can think of. I am not the most tech savvy with the PC so anything more advanced I need some help with. After every attempt I am stuck on the same blue screen I can attach a picture of that if it would help as well but I never made it to the main menu at all. Everything was fine until the update. I also do not have automatic updates on so I can always control when my game updates. Any help and advice would be greatly appreciated.

puzzlezaddict · Accepted Answer

@MeganMD1&nbsp; Your dxdiag lists a number of failed Windows updates, so please run a couple of basic checks of your Windows system files:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes, and enter
Post the message you receive here

Restart your computer, hit Windows key-i, select Update &amp; Security, and click the box to check for updates.&nbsp; If any install, restart again afterwards.

More immediately relevant to Sims 4, please plug your monitor into the graphics card, not the motherboard as you've currently done.&nbsp; This is a diagram I like to borrow from someone else:

If these steps don't help, please look for new errors in the Reliability Monitor.&nbsp; Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.&nbsp; Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, after connecting the monitor to the GPU.&nbsp; If you find one, double-click it to see more details, then copy that info and paste it into a reply here.&nbsp; If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.