Game stuck on loading/saving screen
Hi,
I was wondering if someone could help me please.
I've been having a problem with my game where it keeps freezing whenever I try and save a lot, save my game, or come out of build mode (it just stays stuck on the saving or loading screen for literally half an hour until I give up and it won't let me force-quit so I end up having to restart my laptop every time). CAS is working fine, it only gets stuck on the loading screen when I'm in live mode or build mode.
I've cleared my localthumbcache package, repaired my game, and cleared the cache on my EA app but it's still happening so I'm at a bit of a loss. It was working absolutely fine the other day, and I haven't updated the game or added any new mods/cc since then, so I'm not sure what the problem could be.
Has this happened to anyone else and if so is there a way of identifying the issue or fixing it?
Thanks 🙂
@AnElBo There are more errors related to the graphics driver in your dxdiag, unfortunately, so I think it would be best to go with the newest Nvidia driver. Please download a fresh copy:
https://www.nvidia.com/Download/driverResults.aspx/204772/en-us/
Choose the Custom (not Express) install and check the box to perform a clean install. When prompted, be sure to uncheck the box for GeForce Experience, which should remove GFE from your system. Restart your computer afterwards and before trying to play.
Please test in a clean user folder, as in, move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop so that the game generates a new folder the next time it loads. Don't add any content to the new folder; just start a new save and test it out.
Your mods could certainly cause the in-game issues. They're very unlikely to cause the graphics driver crashes in your dxdiag, although I suppose it would be possible if a mod or cc item were poorly-made enough. So you could easily be looking at two separate issues.
