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AnElBo's avatar
AnElBo
Rising Rookie
3 years ago
Solved

Game stuck on loading/saving screen

Hi, I was wondering if someone could help me please. I've been having a problem with my game where it keeps freezing whenever I try and save a lot, save my game, or come out of build mode (it just ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @AnElBo  There are more errors related to the graphics driver in your dxdiag, unfortunately, so I think it would be best to go with the newest Nvidia driver.  Please download a fresh copy:

    https://www.nvidia.com/Download/driverResults.aspx/204772/en-us/

    Choose the Custom (not Express) install and check the box to perform a clean install.  When prompted, be sure to uncheck the box for GeForce Experience, which should remove GFE from your system.  Restart your computer afterwards and before trying to play.

    Please test in a clean user folder, as in, move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop so that the game generates a new folder the next time it loads.  Don't add any content to the new folder; just start a new save and test it out.

    Your mods could certainly cause the in-game issues.  They're very unlikely to cause the graphics driver crashes in your dxdiag, although I suppose it would be possible if a mod or cc item were poorly-made enough.  So you could easily be looking at two separate issues.

AnElBo's avatar
AnElBo
Rising Rookie
3 years ago

Hi,

Thanks very much, I really appreciate all your help with this. 

I've attached the latest dxdiag file. I did as you said and uninstalled both graphics drivers and re-installed the Intel one for my laptop directly from the Lenovo website, however weirdly the Ge-Force application started running when I tried playing my game, even though I'd uninstalled it and deleted the app, it's like it automatically reinstalled itself. It's also strange that the game is working absolutely fine on CAS, it's just live mode and build mode where the freezing problems occur - do you think this is definitely a graphics driver issue or could it possibly be something to do with my mods or memory storage?

Thanks again,

Annabel

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@AnElBo  There are more errors related to the graphics driver in your dxdiag, unfortunately, so I think it would be best to go with the newest Nvidia driver.  Please download a fresh copy:

https://www.nvidia.com/Download/driverResults.aspx/204772/en-us/

Choose the Custom (not Express) install and check the box to perform a clean install.  When prompted, be sure to uncheck the box for GeForce Experience, which should remove GFE from your system.  Restart your computer afterwards and before trying to play.

Please test in a clean user folder, as in, move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop so that the game generates a new folder the next time it loads.  Don't add any content to the new folder; just start a new save and test it out.

Your mods could certainly cause the in-game issues.  They're very unlikely to cause the graphics driver crashes in your dxdiag, although I suppose it would be possible if a mod or cc item were poorly-made enough.  So you could easily be looking at two separate issues.

  • AnElBo's avatar
    AnElBo
    Rising Rookie
    3 years ago

    Thanks very much, I'll do that, that's really helpful - so I don't need to uninstall or do anything with the Intel driver, I just follow the steps you've written?

    And yes, I'll try with a new Sims 4 folder - if it works, do I then simply move my old Sims 4 folder back into the EA folder to access my save files? 

    Thanks again,

    Annabel

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @AnElBo  The Intel driver is probably fine as-is.  It's still worth keeping an eye on in case you get more graphics driver errors, but from what I've seen, a  somewhat old Intel graphics driver doesn't generally cause problems on computers that also have a dedicated graphics card.

    If the game works in the new Sims 4 folder, then yes, you can copy over your saves and pick up where you left off.

  • AnElBo's avatar
    AnElBo
    Rising Rookie
    3 years ago

    Thanks very much - I've tried a different save file and unfortunately the issue is still occurring, and I think the problem may be with one of my mods/cc. I'm working through them now to hopefully identify the problem.

    Thanks again for all your help,

    Annabel

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