Unfortunately, neither of those two methods worked. My issue is that I can't even get to the title screen at all. The "Maxis" screen shows up, then "The Sims 4 - © 2017 Electronic Arts", and then it crashes at the subsequent loading screen.
@nekusakuraba07 It's entirely possible that the problem is not the VC++ runtimes but some resource that works with them. So please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If that doesn't help, manually reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
If that doesn't help either, try updating the Nvidia graphics driver, which is somewhat out of date. Dell doesn't offer an update for your laptop, but you can use the latest release from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/216929/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. I'd also suggest NOT installing GeForce Experience, at least not for the moment, since it won't help and might complicate matters. You can always install it later. Restart your computer after installing the driver and before trying to play.
Message from DISM.exe /Online /Cleanup-image /Restorehealth:
Deployment Image Servicing and Management tool
Version: 10.0.22621.2792
Image Version: 10.0.22621.3007
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
Message from scf /scannow:
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
Sad to say, those methods didn't work either.
@nekusakuraba07 Please post a new dxdiag.
And for good measure, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your user data won't be available. That's fine and actually helpful for the purposes of this test. The idea here is to see whether the problem is contained to your main Windows account or is more global.
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