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8ochinchin's avatar
8ochinchin
7 years ago
Solved

Game suddenly very slow and laggy

Hey! I've been having trouble with my Sims 4 recently. My game is horribly slow, the framerate is terrible to the point where it's impossible to play. I've tried all possible solutions, I've repaired and completely reinstalled my game multiple times. The problem can't be with my laptop's performance because everything was working fine until one day I opened my game and suddenly everything turned laggy. I don't recall doing anything specific before that. Just to be safe, I tried to lower my graphics settings, but didn't notice any impovement. Playing in wIndowed mode doesn't work, completely removing the mods doesn't work, trying the 32-Bit version (I don't know why I did that, at this point I'm trying out everything) doesn't work. All the drivers are up to date, my Firewall doesn't detect any viruses, there's have more than enough RAM space and every game I own is working just fine except for Sims 4. I'm just at loss, I don't know what else to do. 
Thanks in advance.

pc
  • holger1405's avatar
    holger1405
    7 years ago

    @8ochinchin 

    Ok, your CPU is getting to hot...

    ...and is throttling all the time because of that:




    Also, it seems that your NVIDIA GPU is not utilized:


    Lets handle the GPU utilization last, that could be a a side effect of the failing cooling.

    You need to clean, or let someone clean, your Notebooks fan system.
    It might also be necessary to examine the condition of the cooling components in the notebook, but clean the fan system first, if that doesn't help, we'll see.

    Edit: Also, thanks @puzzlezaddict  for tagging. (I was sure I did wrote that in my first post in here.... )

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  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @8ochinchin 

    Fully understandably.

    If you are not comfortable to open it you can use a vacuum-cleaner like shown in this video. 

    That is not ideal, but it can make a difference. You should try and test afterwards.

    If that don't helps you could look at professional help in your region. (Where did you purchased this Notebook) The problem with this is that you might lose warranty, and if the Notebook still has warranty it might be better to use it.

    It is true that your CPU should throttle at around 95°, and it is also true that it is normal that the components get a bit warmer in a notebook as in a desktop computer.
    But the temperatures your Notebook reaches are not normal at all, there is a clear problem with the cooling.

    I can't say if this is a warranty aka defect components problem or a dust problem. I saw Notebooks developing a dust problem in a couple of weeks, and not because the environment was dirty but because a dust flake got stuck at the wrong place and dust then formed a "wall" that rendered the cooling nearly useless. 



    (And this one was not the only one I saw in this condition, 🙂 you could not see this from the outside.)

    So, all told, if you are absolutely sure that this is not a dust problem, or if the vacuum cleaning method don't make things better, and if the Notebook still has warranty, you should use it. (If it is a dust problem the vendor will probably charge you for the cleaning)
    If there is no warranty and if the vacuum cleaning method don't make things better you should go to a computer shop in your region.

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