Forum Discussion

moleee24's avatar
moleee24
Rising Newcomer
10 months ago

Game Unresponsive After Update

I updated my game and was able to create a family and move them into a house, but once it was time to actually play, the screen keeps spamming. My sims are interacting, but I can't see or control them. My screen is basically frozen but it won't let me do anything with them. 

3 Replies

  • moleee24  Sorry for the late reply.  If you're still having this issue, what do you mean that the screen keeps spamming?  A screenshot or two would be helpful.

    Please also let me know whether this happens with no mods or custom content present, as in, you remove the Mods folder and create a new save.

  • moleee24's avatar
    moleee24
    Rising Newcomer
    7 months ago

    I don't have any mods. I've only ever bought through the sims game directly. It looks like the image I attached

  • moleee24​  It looks like your computer doesn't have a graphics driver installed.  So please install the relevant driver and restart your computer.

    If that doesn't help, or you don't know how to do it, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.