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BeeMan0312's avatar
BeeMan0312
5 years ago

Game update leads to being unable to play the game

I was directed to do a game update on the 26th and this led to being unable to play the game after the update.  I have reached out to EA three times on this issue.  I get a loop of the game needs to be updated.  I click to update.  I'm told the game is up to date and when I try to play I am told I need to update the game in a loop of the above repeating itself. 

I was directed to repair the game and this did not work after multiple repair attempts.

My three EA outreach attempts led to being told that this is an issue needing a patch.

I am hoping this can be resolved soon as I miss playing this game.

Can I get an email notification when it is resolved?  Or do I have to keep trying to log in and see that it doesn't work and try to reach out to EA for help?

Your help in this is greatly appreciated.

John

pc

3 Replies

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    5 years ago

    Hi @BeeMan0312 Not sure if it will work for you.. I had the very same issue, I can offer you a workaround only. What I did was run it on EA Desktop.. & it worked fine, the 'update' loop must be a strange glitch. You can find the download for EA Desktop Beta here. If you have any problems running it the first time, just restart your pc, make sure also to sign out of Origin, as you cannot have it just 'minimized'. It may show a 'downloading sims game' in the background, when you go to play it (even though already installed, of course), maybe just to connect it to the 'EA desktop'

    It happened to me, just prior to the latest patch, amusingly enough, I had used the Desktop version a while ago, but had switched back to Origin afterward, can't remember why..

    Let me know if it works for you.

    Sasha

  • BeeMan0312's avatar
    BeeMan0312
    5 years ago

    Thanks, Sasha, I’m on the Beta and able to play without my mods so this is a good temporary solution as I want to use my mods

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    5 years ago

    Hi @BeeMan0312 Glad to hear it worked 🙂I'd be lost without my mods also lol.. They are fine to use, with this method, however.

    If you could select my prior answer as a solution then, it will help others find it that have the same issue, as it's a 'known bug', it will have a 'bulk fix' in the future. 👍

    Sasha



    I have no connection to EA, am an Avid Mods/CC user, but don't make them
    Simsonic Weebly, also Incorporating the Mod Tracker

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